Student Services

STUDENT INFORMATION

Student Services Team

ADCI have a dedicated Student Services team available to assist students with both academic and non-academic support and assistance. The contact information for your dedicated Student Services contacts will be provided at Orientation.

Address

Level 3, 251 Adelaide Terrace, Perth WA 6000

Phone

Call us
+61 8 6372 7000

Email

Send us an email
info@adci.edu.au

Operating Hours

Open Monday to Friday
8:30 AM - 5

Academic Support

The following support services are available to students studying at ADCI:

Face-to-Face Consultations
All teaching staff are available for a minimum of 1-Hour each week for each unit of study taught to provide consultations on issues related to the Unit of Study. Consultation times are made available through the Learning Management System – Canvas.
Online Consultations
Students are recommended to utilise their provided email address to contact relevant teaching staff with any issues or concerns during their Unit of Study when they are unable to attend a Face-to-Face Consultation.All teaching staff are required to respond to all enquiries from students within 24-Hours, and where a significant issue or concern arises, they are required to resolve the issue via face-to-face or phone communications as soon as possible.
Library & IT Support
To ensure the academic success of all students studying at ADCI, academic and learning support is available upon request to all students. Students are provided access to the Student Study Lab during access hours (Monday – Friday) and have access to a comprehensive collection of both physical and e-resources during their studies, including access to Koha membership (providing access to shared library holdings, e-resources, and over 2 million titles). Throughout each students course they can regularly access Academic Skill Workshops to continue the development of their academic skills.ADCI provides access to on-site IT support during operating hours to assist in the resolution of IT-related issues. Students also receive a dedicated ADCI email account and secure login access to ADCI’s WiFi network. A dedicated Learning Management System (LMS), Canvas provides students with secure access to class timetables, classroom allocations, grades and results, ADCI updates and news, access to online learning support resources, information on student support services, and administrative forms and information.
Language, Literacy, and Numeracy (LLN) Support
Students are offered a comprehensive range of support to address any Language, Literacy, and Numeracy (LLN) issues and concerns. Language, Literacy, and Numeracy (LLN) issues can impact a student’s academic performance and confidence, ADCI’s teaching staff regularly monitor students’ performance and encourage students to self-refer towards support for any Language, Literacy, and Numeracy (LLN) issues they are experiencing during their studies at ADCI.

Orientation

Orientation is held the week prior to each semester commencement, and is mandatory for all new students to attend in-person.

Students will have the opportunity to meet with key ADCI staff members including the CEO, Academic Director and Student Services Manager. Students will also be provided with information regarding ADCI’s support services and facilities.

The key aspects of the Orientation Program are as follows:

A Tour of the ADCI Campus (Including Classrooms, Student Facilities, Fire Exits and Emergency Processes)
Information for ADCI’s Quality Assurance Framework (Including Policies and Procedures)
Information and Processes for ADCI’s IT Services and Resources (Including connecting to ADCI’s Networks and Student ID Cards)
Introduction to ADCI’s Learning Management System (LMS) – Canvas
Introduction to MESHED
Information for the Course of Study (Including Study Requirements and Expectations)
Meeting Teaching Staff
Information for Living in Perth & Australia (Including information for Emergency Services, Support Services, and other important information)

A copy of the information provided during Orientation and all support services and information will be provided through the Learning Management System – Canvas, after Orientation.

Course Fees and Refunds

Please refer to the following information containing the latest ADCI Schedule of Tuition Fees and important information relating to Withdrawals and Refunds.

Student Representation and Advocacy

Students are represented on ADCI’s Academic Board (AB) and Teaching and Learning Committee (TLC) in order to provide input about the learning and teaching environment and any other matters that directly, or indirectly, affect students.

This representation provides a mechanism for students to participate in the academic decision-making processes of the Institute.

In addition to the student representation a graduate of the Institute is also nominated as a member of the Academic Board.

The Academic Director will contact students and alumni directly regarding membership of the AB and TLC. The student representative name/s and contact details will be published in the ADCI Learning Management System for all students to consult should they have a matter that they would like addressed by any one of these Committees.